CEWIM, LLC Processing Orders Placed at HomePhoneWiring.com

Materials and Tools for Your Telephone Wiring Project

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DSL Splitters
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CAT5E Cable
Discount Packages
Up To 15% Off!
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IMPORTANT
INFORMATION
Shipping Info
About Your Address
Shipping Notification/Tracking
Return/Refund Policy
Contact Info
Minimum Order
Special Orders
Express Charge
International Customers
Shipping to Canada
Special Notices

Shipping Info - About Your Address - Shipping Notification/Tracking
Return/Refund Policy - Contact Info - Minimum Order - Special Orders
Express Charge - International Customers - Shipping to Canada Charges

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Shipping Information

Shipping and handling charges for shipment via First Class or Priority Mail will be automatically added to the shopping cart.

Shipping and handling charges are composed of a Base Charge and Per Item Charge. The Base Charge is $5.00, regardless of the combination of items ordered. The Base Charge is only added once per order. The Per Item Charge is shown in the listings for most items and is added for each item. For items with prices under $15, make sure to refer to Minimum Order.

To have your order shipped via Express Mail, add Express Charge.
Canadian customers, please make sure to add Shipping to Canada.

Orders received during the week will normally ship within 36 hours. The US Postal Service does a great job, delivering most HomePhoneWiring.com shipments by Priority Mail in under three days. Orders received after the Friday mail run and on the weekend will normally ship on the following Monday. Keep in mind that many (most?) internet vendors are actually closed during the weekend and simply don't point out that your order won't ship on Saturday or Sunday. You will be advised by email if your order will not be shipped by the next weekday. Orders shipped by Express Mail should arrive one or two days after shipment, depending on your location. Orders shipped by Priority Mail should arrive at most location approximately two to five days after shipment. Orders with a shipping weight under 13 ounces may be shipped by First Class Mail and should arrive at most locations approximately two to seven days after shipment. Holidays and other factors could delay your order either prior to shipment or enroute. Please allow sufficient time for your order to arrive prior to your wiring project.

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If you need an order shipped overnight by DHL, FedEx, or UPS, send an email to HPWSupport at HomePhoneWiring.com. Indicatewhat you want to order and include your phone number and zip code. I'll determine what the total cost would be, including the shipping charges, and contact you.

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Weekend Shipping
Please note: As in many small towns, the post office here is closed from Friday afternoon until Monday morning and on all Federal Holidays. Even if you add the Express Shipping Charge, orders received after the Friday mail run and on the weekend will not normally ship until the following Monday.

If you are placing an order on Friday afternoon, Saturday, Sunday, a Federal Holiday, or any day followed by a Federal Holiday, please accept that your order will probably not be shipped until the next day the local post office is open, even if it includes Express Charge.

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A Comment About Shipping Charges

Many vendors claim to offer "free shipping". We all know that shipping is not really free. USPS, UPS, FedEx, and DHL each have annual revenues in the billions. "Free shipping" really just means that the prices have been set high enough to ensure that the cost of shipping is included. That is why I used the term "shipping included" in the past rather than "free shipping". It just seemed more honest.

Most online order processing systems make calculating true shipping costs difficult (or impossible). That is why the old prices here "included shipping". These online order processing systems make "free shipping" included in inflated prices an attractive and easy option for most vendors. The coding required is easier and they make more money.

Rising postal rates obviously require adjustments to the shipping charges. Prices that "include shipping" penalize customers who order multiple items. That is compounded if prices are increased to cover rising shipping costs. Therefore, I decided to change to separate shipping charges. It took some work to implement and I might lose a little revenue on individual orders because of this, but I think it is fairer to all customers, which should result in more orders and hopefully make up for any per order shortfall. At least I'll know that I'm trying to do the right thing for my customers.

If you had visited the site during the time the change was made to charge separately for shipping, you would have noticed that prices were reduced significantly. Honestly, the total cost for a single item with the shipping charge added was generally a little bit higher because of the increasing postal rates that occurred at the same time. However, for orders that include multiple items, the lower prices and separate shipping charges normally results in a lower total cost than the old price structure. I think lower prices and lower total cost is a better deal than "free shipping". Hope you agree!

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Important note about your billing and shipping address: Part of the payment acceptance process is address verification. If the the billing address or shipping address have not been registered as valid addresses for the account, they will probably be reported as "unverified". If you have any doubt about whether your addresses will be verified as authorized for your account, please provide your home phone and business phone in the phone number fields provided during checkout. Cell phone numbers may help me contact you, but I will not normally use a cell phone number as the sole means of contacting you to validate an address. If you provide a cell phone number, please also provide at least one verifiable ("listed") land-line home or business phone number. Your address and contact information will only be used to validate and ship your order. I value your privacy and will not provide your address and contact information to any third party (unless required by a court order, which seem extremely unlikely). Any additional information you wish to provide in the comments field during check-out or by sending an email to HPWSupport at HomePhoneWiring.com that will help me validate the addresses for your order will be appreciated and may help expedite your order. If you request billing or shipping to an address that is unverified and I am not able to easily validate your addresses, your order will be delayed while I attempt to contact you. For your protection, I will not bill or ship to an address that I can't validate with a significant degree of certainty, which could lead to an order being canceled. Not all vendors are so strict about address validation, but I find that most of my customers prefer and appreciate this policy.

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Your order will generate three emails. The payment processing system will automatically send an email acknowledging your order once payment is completed. HPWSupport at HomePhoneWiring.com will send an email acknowledging your order when it is received and processed for shipment. You will be sent a third email providing tracking information for your shipment, either from USPS.com or UPS when the shipping label is generated. If you do not receive the first two emails within 48 hours, there is probably either a problem with your order or something is blocking these non-spam emails. Send an email to HPWSupport at HomePhoneWiring.com to enquire about the status of your order, providing a phone number in case emails sent to you are being blocked.

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Return & Refund Policy

Requests for refunds must be received within 15 days after you receive your order.
A refund will be issued for unused items returned undamaged.
Refunds will be reduced by a restock fee of fifteen percent to cover fees and expenses for processing your order and return.
Shipping charges are not refunded.

No refund will be issued for items returned damaged. The items offered for sale are extremely durable and are well packed for shipment, so it is very unlikely that you will receive damaged items. In the rare case when items are damaged in shipment, they may be returned for replacement. No refund will be issued for replacement goods.

Products that have been removed from original sealed packaging or have installation tool marks are considered used. No refund will be issued for these items.

If you don't want to keep a punchdown tool after you finish your installation, consider renting instead of buying a new one. No refund will be issued for punchdown tools or blades.

Printouts damaged in shipment will be replaced, but no refunds will be issued for printouts.

Prior to returning an item for refund, send an email to HPWSupport at HomePhoneWiring.com, requesting a return authorization (RMA) number, indicating the item being returned and the reason for return. Emails should be addressed to hpwsupport(remove-this)@(spam-stop)homephonewiring.com. Sorry, you'll need to edit the email address to remove "(remove-this)" and "(spam-stop)". The volume of email the spam bots generate to a web posted address without this measure is outrageous. The RMA number will be sent back to you by email. Please clearly mark the RMA number on the outside of the package. No refund will be issued for items returned without an RMA number or not received within 15 days of the date an RMA number is issued.

You are responsible for all return shipping charges. Return shipment should be sent to CEWIM LLC, PO BOX 282, BLANCO, TX 78606. It is recommended that you use Priority Mail with Delivery Confirmation, to ensure return delivery time is less than 15 days and to permit delivery tracking. You are responsible for damage or loss of goods during return shipment. You may desire to insure your shipment to protect yourself against loss in the postal system. If you return the item without paying full shipping charges, your refund will be further reduced by any charges that must be paid for receiving the return shipment. After you mail the return shipment, please send an email with the Delivery Confirmation tracking number to HPWSupport at HomePhoneWiring.com advising that the shipment is enroute. A refund will only be issued when the return shipment is actually received and the items have been inspected.

After the returned item has been inspected and verified as unused and undamaged, your refund will be issued to the account used to place the order. If for some reason it is not be possible to issue the refund to the account used to place the order, the refund will be issued by check, payable to the same name used to place the order and sent to the same address as the order.

International orders are non-returnable/non-refundable.

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To contact HPWSupport at HomePhoneWiring.com:
Send emails to hpwsupport(remove-this)@(spam-stop)homephonewiring.com. Sorry, you'll need to edit the email address to remove "(remove-this)" and "(spam-stop)". The volume of email the spam bots generate to a web posted address without this measure is outrageous. If possible, make sure that address is not blocked by the spam filtering software on your computer or at your internet service provider. If you don't receive a response to an inquiry, send another email, providing a phone number in case emails sent to you are being blocked. Please note and make sure to include the letters "hpw" at the beginning of the e mail address. The email address with just "support" is blocked because it is a huge spam target, so emails set to "support" without the leading "hpw" won't be received.

The best way to contact HPWSupport at HomePhoneWiring.com is by email. However, if you don't have access to your email account, you can leave a voicemail by calling 614.675.2608 (my "eVoice" voicemail number). Be assured that I will respond to your message. I don't post a phone number that rings me direct because I fear it would generate so many calls asking for free advice with wiring projects that I might not be able to respond appropriately to paying customers or accomplish anything else. (I can cope with advice requests by email because I can respond when time allows, but I couldn't respond to a constant stream of phone calls from people calling to seek advice rather than taking time to read the info on the site.) When you give me your phone number, either by email or in a voicemail, it will only be available to me - nobody else will get your phone number from me.

Orders placed at HomePhoneWiring.com will be processed by CEWIM LLC, PO Box 282, Blanco, TX 78606.
Questions about orders should be addressed to hpwsupport(remove-this)@(spam-stop)homephonewiring.com.
More more info about local Communications Equipment and Wiring, Installation and Maintenance services offered by CEWIM, LLC, visit www.CEWIM.com.

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Minimum Order
Experience indicates small orders often require more time and effort to process than larger orders. The great prices offered here for small items simply don't cover the cost of processing, packaging, and shipping orders for a few small items.

The minimum order is $21, including shipping, or approximately $15 of materials and tools, plus shipping. If ordering small items, you should ensure that select items totalling at least $15 before proceeding to check-out.

The shopping cart will enforce the $21 limit after you enter payment information and go to the "summary page". If your order total is under $21 when you get to the check-out page, you need to go back and add more items to your order so that it can be accepted. Otherwise you will get an error message on the "summary page" advising that your order is less than the required minimum.

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Special Orders A lot of special communications materials and tools used by professionals are not readily available to the general public. You might not be able to locate such a specialty item in a local store or via a web vendor and really need it to complete your wiring project. It is not practical for me to offer thousands of unique items on this web site, however, I can offer you almost any item used in the telephone industry as a special order item. If you need something that is not listed here, send an email to HPWSupport at HomePhoneWiring.com, describing your requirement. Include your ZIP code so that I can determine the shipping charges accurately. I will identify a device that should meet you needs, set up a special order item, and send you an email with instruction on how you can order the item.

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Express Charge - Next Day or Second Day Delivery to Most Areas

For orders that include cable, refer to the Express Shipping for Cable charges below.

The standard shipping charges automatically added cover shipping in the US by Priority Mail.

To order with shipping by Express Mail, add an Express Shipping Charge to your order.

The Non-Cable Express Charges shown at the right are valid for orders with shipping weight up to 6 pounds. The item listings each show the shipping weight. If adding these figures indicates that your order will exceed 6 pounds, please send an email to HPWSupport at HomePhoneWiring.com, providing a list of items you desire to order. You will be sent instructions for ordering with the correct shipping charges.

The shopping cart is not capable of adjusting charges for different shipping methods, so the Express Shipping Charge is combined with the standard shipping charges to cover the cost of shipping by Express Mail. During checkout, the Express Charge will be shown as a separate order item and the standard shipping charges will be shown as "shipping".

Express Mail delivery guarantees and delivery dates vary by location. Next day delivery by noon or by 3PM is available to many locations. However, some locations are second day delivery and some post offices do not make deliveries on Saturdays. Check with your local post office to obtain information about your Express Mail delivery schedule.

You can also determine Express Mail Delivery Commitments by visiting USPS - Express Mail Service Commitments. Use 78606 as the Origin ZIP Code and refer to the response provided for Drop Off Address: POST OFFICE. 402 4TH ST, BLANCO, TX 78606.

The Express Charge covers delivery by "normal" Express Mail, delivered Monday through Saturday, but not Sundays and holidays, for which USPS charges a "Sunday/Holiday Premium". If you desire Sunday/Holiday delivery, please contact HPWSupport at HomePhoneWiring.com before placing your order.

USPS normally obtains a signature for delivery of Express Mail. If you are not present to accept the delivery, a delivery attempt notice is left and delivery is delayed. If you will be present to accept delivery, for maximum security of your order, select "Delivery: With Signature". If you will not be present to accept delivery and the shipment can be left in a secure location, select "Delivery: Waive Signature".

Even if you are ordering multiple items, only add Express Charge once!

Non-Cable
Express Charge

$19.00

Only Add One
or the Other
and Only Add Once


Express Shipping for Cable Due to the weight of cable, it is more expensive to ship via Express Mail. Special Cable Express Charges are provided below. If your order includes non-cable items and less than 1000 ft of cable, only include the appropriate Cable Express Charge. If your order includes l000 ft of cable and non-cable items, the cable will be shipped in a separate box. Include both the Express Charge above for the non-cable items and the Cable Express Charge below. If you will be present to accept delivery, for maximum security of your order, select "Delivery: With Signature". If you will not be present to accept delivery and the shipment can be left in a secure location, select "Delivery: Waive Signature".
Cable Express Charge 100 Feet Add $20.50 Select Delivery:	Cable Express Charge 200 Feet Add $26.50 Select Delivery:	Cable Express Charge 300 Feet Add $31.00 Select Delivery:	Cable Express Charge 500 Feet Add $37.00 Select Delivery:	Cable Express Charge 1000 Feet $64.25 Select Delivery:

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International Customers Please Notice: Standard Shipping Charges Are For US Delivery Only. Orders for international shipment must include additional charges to cover the higher cost of international shipping. The shopping cart system is not capable of calculating and adding those charges. Therefore, international customers must add the appropriate shipping charges before proceeding to check-out.

Canadian customers may simply use the Shipping to Canada section below to add the appropriate charges to their order.

Other international customers may visit the International Shipping Charges page to add shipping charges for certain countries or send an email to HPWSupport at HomePhoneWiring.com, provide your delivery address and a list of items you desire to order, and request instructions for ordering with the correct international shipping charges.

International orders are non-returnable/non-refundable.

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Shipping to Canada Charges

For orders that include cable, refer to the Shipping to Canada Charges for Cable below.

The prices shown are in US Dollars and the shopping cart adds charges for shipping by Priority Mail within the United States. I appreciate my Canadian customers, but must charge for the additional costs incurred when shipping to Canada.

You have the option of selecting shipping via Priority Mail International (6-10 days estimated delivery), Express Mail International (3-5 days estimated delivery), or Global Express Guaranteed (1-3 days delivery).

The Shipping to Canada Charges are approximately the difference between the shipping automatically added and the cost of shipping to Canada via the selected service.

To order with shipping to Canada, select the desired Shipping to Canada Charge at the right or below.

For non-cable orders, even if you are ordering multiple items, only add Shipping to Canada Charge once!

If your order includes non-cable items and less than 1000 ft of cable, only include the desired Cable Shipping to Canada Charge. If your order includes l000 ft of cable and non-cable items, the cable will be shipped in a separate box. Include both the Non-Cable Shipping to Canada Charge and the Shipping to Canada Charge for 1000 of cable.

The Non-Cable Shipping to Canada Charges shown at the right are valid for orders with shipping weight up to 5 pounds (15 pound for Priority Mail International). The item listings each show the shipping weight. If adding these figures indicates that your order will exceed 5 pounds (15 pound for Priority Mail International), please send an email to HPWSupport at HomePhoneWiring.com , providing a list of items you desire to order. You will be sent instructions for ordering with the correct shipping charges.

Please make sure to include a phone number in your order, because a phone number is required when creating the customs portion of the shipping label.

Keep in mind that you will be responsible for any GST/HST, duties, and Canadian Post Office handling fees imposed on your shipment. My understanding is that for USPS Global Express Mail shipments, the Canadian Post Office normally collects GST/HST and a handling fee and that no duties are normally imposed on the type items offered here. If you experience something different than that, please let me know.

Non-Cable
Shipping to Canada Charges

Priority Mail International
PMI-ZN1
$16.25

Express Mail International
EMI-ZN1
$27.25

Global Express Guaranteed
GXG-ZN1
$48.50

Shipping to Canada Charges for Cable Due to the weight of cable, it is more expensive to ship. Special Shipping to Canada Charges are provided below. If your order includes non-cable items and less than 1000 ft of cable, only include the appropriate Cable Shipping to Canada Charge. If your order includes l000 ft of cable and non-cable items, the cable will be shipped in a separate box. Include both the Non-Cable Shipping to Canada Charge above and the Cable Shipping to Canada Charge below.
Shipping to Canada Charges Cable 100 Feet	Shipping to Canada Charges Cable 200 Feet	Shipping to Canada Charges Cable 300 Feet	Shipping to Canada Charges Cable 500 Feet	Shipping to Canada Charges Cable 1000 Feet
Priority Mail International PMI-ZN1-1C $16.25	Priority Mail International PMI-ZN1-2C $16.25	Priority Mail International PMI-ZN1-3C $16.25	Priority Mail International PMI-ZN1-5C $16.25	Priority Mail International PMI-ZN1-1K $30.00
Express Mail International EMI-ZN1-1C $28.50	Express Mail International EMI-ZN1-2C $33.50	Express Mail International EMI-ZN1-3C $36.75	Express Mail International EMI-ZN1-5C $46.25	Express Mail International EMI-ZN1-1K $83.25
Global Express Guaranteed GXG-ZN1-1C $51.00	Global Express Guaranteed GXG-ZN1-2C $59.00	Global Express Guaranteed GXG-ZN1-3C $63.25	Global Express Guaranteed GXG-ZN1-5C $74.75	Global Express Guaranteed GXG-ZN1-1K $115.00

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Orders will be processed by CEWIM LLC, PO Box 282, Blanco, TX 78606.
Questions about orders should be addressed to hpwsupport(remove-this)@(spam-stop)homephonewiring.com.
Sorry, you'll need to edit the email address to remove "(remove-this)" and "(spam-stop)".
The volume of email the spam bots generate to a web posted address without this measure is outrageous.